Return policy

At Royal’s Hair Collection, We love our customers and want you to love your purchases without the stress of being stuck with an item you don’t like. We understand the difficulties of shopping online and will ensure to provide top-notch service so you will always be happy shopping with us!

● Return & Exchange Conditions And Precautions

1. Online purchases (gifts excluded) made through Royalshaircollection.com are valid for exchange and return within 7 days from the date you’ve received all your item(s).

2. Items must be unused, undamaged, and come with all original tags and their original packaging. If not, the customer is responsible for all incurred fees and no refund will be issued. (if the original strap attached to the u part wig is cut off, or the wig has been washed and dyed, the item will be not seen as an unused condition)

3. Free returns and exchanges have been implemented in The United States. If you want the prepaid shipping label please contact us first. We’ll be mailing you a prepaid shipping label once we confirm your return request.

● How Do I Return An Item?

Step 1: Log In Your Account And Click “My Order”

Step 2: Choose The Order You Would Like To Return and Select A Request Type.

Step 3: Fill In The Corresponding Information And Click Submit.

* Refund Policy

Refund will be processed within 24 hours once your returned package is received and inspected.

Refund will be directly issued to your original payment account within several days.

If you have any questions, please email E-mail: support@royalshaircollection.com first.